Set up notifications and channels

May not be enabled

Notificationsmay not be turned on for your workspace or plan. If you don't see it, contact your workspace admin.

Belrald Assets tells people what needs their attention — a work order assigned, a certificate about to expire, an approval waiting. Admins decide which channels the workspace can use; each person then chooses what they want to hear about.

Channels are in-app, email, SMS, WhatsApp and push.

Enable a channel (admins)

1. In the sidebar, go to Notifications → Channels.
2. Find the channel you want to enable.
3. Turn it on.
4. Fill in its settings.
5. Send a test notification to confirm it arrives.

Caution

Turning a channel off overrides everyone’s personal preference. Their settings show the channel as (disabled by admin) until you turn it back on — including in-app, which switches off their inbox.

Choose your own preferences (everyone)

1. Go to Notifications → Preferences.
2. In the Channels × event types matrix, tick the channels you want for each type of event.
3. Set your quiet-hours Time zone.
4. Set the From and To times. Notifications hold until quiet hours end.
5. If you want SMS or WhatsApp, enter your Phone number (E.164) — for example, +2348012345678. Without it, those channels cannot deliver.

Note

Security and transactional notifications are required. They ignore both your preferences and your quiet hours, because missing them would leave you locked out or unaware of something you must act on. They still need the channel itself to be switched on for the workspace.

Register a device for push

Push notifications need a registered device. Sign in on the mobile app and allow notifications when prompted; manage the list later in Notifications → Devices and remove devices you no longer use.

Broadcast an announcement (admins)

Use Broadcast to send an announcement to your workspace — planned downtime, a policy change, a site closure. Broadcasts respect channel availability but are not a substitute for the required security notifications.

Check what was delivered (admins)

The Audit view shows delivery outcomes: queued, sent, delivered, failed, skipped or deferred. Start here when someone says they did not get something — “skipped” usually means a preference or quiet hours, while “failed” points at a channel problem such as a missing phone number.

Your inbox

Anything sent to the in-app channel also lands in Notifications in the sidebar. Leave in-app switched on even if you turn every other channel off — it is what gives you a history to look back at.