Invite a tenant

A tenant gets their own account, tied to the unit they occupy. From it they can report an issue and follow their tenancy — but they never see your internal work, your team, or other tenants. Tenants are invite-only: they can’t sign up on their own.

Only the account owner can invite tenants, and you do it from the Leases (or Tenants) page, not from the team list.

Invite a tenant

1. Go to the Leases (or Tenants) page and select Invite tenant in the toolbar.
2. Enter the tenant’s Email.
3. Type the Unit reference they’re being added to (for example, unit-101).
4. Select Send invite.

Note

Several people can share one unit — a couple or a set of housemates. Invite each of them and they’ll each get their own sign-in to the same tenancy.

What the tenant receives

The tenant gets an email letting them know they’ve been added at your organisation, with an Accept invitation button. They set a password and go straight to their tenant view — there’s no extra verification step to slow them down.

Keep the vocabulary tenant-friendly

Tenants see plain, everyday language rather than your internal terms. When they flag a problem, it’s a maintenance request and the action is Report an issue — never a “work order”. Behind the scenes your team turns that request into a work order, but the tenant only ever sees the request and its progress.

What happens next

Once a tenant accepts, they can report issues against their unit. Those come into your workspace as requests your team can review and act on.